Everything you need to know about how to get started and keep moving with MZ-Open in one place.
How do I get access to MZ-Open?
You must be a member of Paradise Gym, Elite Training Centre, or Carbon Gym
MyZone Open is currently only available to those with a facility code linked to a licensed gym.
How do I set up my device?
Activate your MZ-Open subscription through your gym. Make sure that your smart watch’s software is up to date. If you haven’t already, download the Myzone phone app and create your account. Open the Myzone app on your phone and tap Devices from the Menu. Follow the instructions and your device will be synchronized with the Myzone app.
How do I access MZ-Open in my watch?
Open the Myzone app on your watch. Select your device, then choose your activity. The watch will take a moment to find your pulse, countdown and then your tile will appear. If you would like to use the app as well, open the app there and tap My Tile to see your effort and access the other in-app features, such as zone match classes or the fitness test. If you are at a Myzone-enabled gym, scan their QR code to display your tile on their screen. You will need to keep your phone app nearby to stay on screen.
Can I add a device to my Myzone account after I subscribe to MZ-Open?
You can easily add a Myzone device to your account in the app. Tap the device icon at the top of any screen. Tap ‘Add a new device’ > Myzone device and enter your device’s serial number found on the back of your module.
What if I already have a device and want to use MZ-Open?
You can add MZ-Open to your account by speaking to your gym operator or community leader to activate your account for MZ-Open. Once subscribed tap the device icon at the top of any screen. Tap ‘Add a new device’> Apple/Android Watch and follow the prompts on the screen.
What watches work with MZ-Open?
MZ-Open works on Apple Gen 2 and higher and compatible Android watches. It is available to members of our partner gyms. This means smart watch owners can now see their live effort on screens in the gym, in the Myzone app, and on their wrist. It is not compatible with Garmin, Whoop, or other Bluetooth heart trackers.
Does an Android watch work with an iPhone and vice versa?
No. You can only use an Apple Watch with an iPhone and an Android watch with an Android phone.
What operating system is needed to use MZ-Open?
We support Apple Watch OS2 and higher. Android Wear OS 2 or higher is also supported. You can find a Watch App for Apple in the Utilities section. Open this and tap General to find your Version number.
The steps for Wear OS may vary by manufacturer, will follow this structure:
1. Press the Power button to open your list of apps.
2. Tap Settings>System
3. Tap About>Versions
4. Select “Wear OS” or “Android OS.”
For more information see visit our compatibility list here
How long do I have to wait after signing up to workout using MZ-Open?
You can immediately begin using your watch with Myzone once you are set up with MZ-Open.
Does my watch need to be synchronized to my phone?
Yes. When you are signing up to MZ-Open, if you have not done so already, you will be instructed to syncchronize your watch to your phone.
How do I download the smart watch app?
iOS: As soon as you install the Myzone app on your iPhone, it should also show on your Apple watch. To view the apps available on your watch, open the Utilities App section and open the Watch app. Scroll down to Myzone, tap and make sure “Show App on Apple Watch” is toggled on. Visit https://support.apple.com/en-gb/109023 for more information.
Android: From the Play Store on Google when downloading the Myzone app – visit https://support.google.com/wearos/answer/7314014?hl=en for more information.
Do I need wi-fi while setting up the watch?
You need a strong mobile data or wi-fi signal to set up your watch and ensure your data is added to your Myzone profile.
Do I need Apple Health permissions turned on to use MZ-Open on my watch?
Yes, if you are an iPhone user without Apple Health permissions enabled, you cannot record a workout using your watch.
How do I connect my Smart Watch to the Myzone phone app when working out?
Open the Myzone app on your smart watch. Select the “watch” option and then, on your phone, open the Myzone app and tap My Tile.
How do I get on my club screen with MZ-Open?
Once you have signed up to MZ-Open through your gym and synchronized your device to the Myzone app, scan the QR code on your gym’s live tile screen. Keep your phone app nearby–it transmits your watch data to the Myzone system.
If you are in an area of the gym with weak connectivity, the tile may not remain on the screen. Keep your phone nearby so you can be sure all data is uploaded as soon as you are in an area with stable connection.
Do I need to have my phone with me to use MZ-Open on my smart watch?
No – the watch has storage and once synced, can be used without the phone present. There will be a message be on your watch telling you there is data to sync.
Do I need wi-fi to upload my data in the gym at the end of a workout?
A successful upload depends upon a strong internet connection. If you are streaming to a gym display and you notice it is offline, let staff know so they can make sure you get the MEPs for your effort. This icon shows when a system is offline: 
.
If you are using your app, check your mobile network strength or the network you are connected to.
Does my workout upload automatically?
Yes, it will upload automatically when you use the Myzone phone app while you use your watch. You can view your summary in the app if you are using your watch to view your tile. If not, connect to the app after your workout to upload (just like with a belt).
How do I stop a workout?
Swipe left and confirm you want to end your session. If you are not already using your phone app, open that to upload your workout and view your results
Can I use it for all in-app features, such as Zone Match?
You can use your watch with all Myzone app features in the Myzone phone app. The watch app allows you to view your tile only.
Can I use other apps to track my workout as well as MZ-Open?
Yes, there are no extra steps for Android users. If you are using an Apple Watch and an app other than Myzone to record your workout, Myzone will take your heart rate data from Apple Health to read and reward effort for MEPs. Find the full steps here.
Can I use both my belt and MZ-Open watch together?
Yes. If you wear your Myzone belt with your smart watch, the Myzone belt will be the one displayed on the app and gym software. The workout will only be recorded one time.
What is the difference between a Myzone device and a smart watch with MZ-Open?
Myzone devices such as the MZ-3 chest strap or the MZ-Switch offer the same benefits as MZ-Open – seamless connectivity in the gym, accurate heart rate tracking, access to workouts, and more. The difference is that Open gives you access to this from your smart watch, with no need for two devices.
Is a wrist monitor as accurate as a chest strap?
While wrist monitors are 95% accurate to an EKG machine, a chest monitor uses EKG pads, and will always be more accurate. MZ-Open will allow you to experience all the benefits of the Myzone ecosystem, such as connected fitness, effort rewards, and the greater community, and if you would like the added accuracy of a chest strap, you can add a MZ-3 or MZ-1 to your account.
Why do you need to pick an activity?
Myzone uses the watch’s smoothing mechanisms to optimise your results. These are unique for each activity.
Do I need to switch activities?
Your workout will continue to record if you do not, but we recommend switching activities for the most accurate heart rate tracking and synchronization with your fitness apps. Swipe left and end your workout. Start a new one and select your next activity. As long as this is done in less than 1 minute, there will not be a gap in your workout.
Does my watch live stream to my account?
No. Your MZ-Open workout will be stored while you’re exercising, ready for upload once you connect to your phone app in an area with strong internet.
Why isn’t my watch listed as an option when I start a workout on the Myzone watch app?
You need to add your smart watch to your profile. On the app, tap the device icon and then “Add a new device” to be able to view your watch on your app.
Do I have to scan the QR code every time I want to be displayed on the in-club screen or change screens in the club?
Yes, you will need to scan the QR code each time you want to appear on the in-club screen display.
Who manages my subscription?
Your gym creates a non-refundable subscription for a year’s access to MZ-Open, which your facilty will renew annually. Your contact to purchase or manage your subscription will be your gym or facility.
Why do I need a Myzone account to use MZ-Open?
You need a Myzone account so Myzone can work out your maximum heart rate and zones, giving you the most accurate experience when exercising. We calculate your zones using the HUNT formula, which is 211 – (0.64 x your age). This ensures you get the most accurate, safe, and inclusive training experience with Myzone. Your account basics are also used to estimate calorie burn, display your nickname, and give you access to all the Myzone community benefits such as seeing your name on screen, chatting to friends, and commenting on workouts.
